Introduction

The reason behind the success of the online business is the E-commerce website save the time of buyers and provides a variety of a product under the same store. Amazon is the largest online retailer which is a multinational technology company which headquarters located in Seattle, Washington and Arlington, Virginia, United States. It provides its services through e-commerce, digital streaming, cloud computing, Artificial Intelligence(AI)and Digital distribution. It was founded 24 years ago by Jeff Bezos on July 5, 1994. Its Revenue in 2018 is US$2320887 billion with 647,500 number of employee.

-It provides its services to worldwide by E-commerce like:

• Amazon.com
• Amazon Alexa
• Amazon Appstore 
• Amazon Music 
• Amazon Prime 
• Amazon Video

-Amazon.com is powered by Amazon which ships over 45 million different products around the world which have safe and secure Payments.

-Amazon first priority is to protect the personal payment information so that customer can shop with 100% confidence and don't have to worry.
-Amazon provides hassle-free or inconvenience shipping service from the US to the preferred address.
-Amazon.com business model is Amazon to buyer sale approach
Key Product:

• Books
• Movie, Music, Games
• Kindle
• Electronic 
• Grocery 
• Beauty 
• Health
• Clothing
• Sports
• Tools, Auto and Industrial

How to shop on Amazon.com?
step 1: Visit the Amazon.com 
step 2: Search your item
step 3: Click on your Favourite brand(After clicking on the item it shows description page)
step 4: Click on Add to Cart (if you have order item When you finish adding item then click on proceed to checkout) otherwise click on Buy Now
step 5: Check your List by clicking on cart
    (If you need to edit the items in your Cart, tap Save for later or Delete item in the Cart.)
step6: Review your order information and tap Place your order to complete your purchase.

Customer can an order confirmation screen when the order has been placed or completed 

Why amazon.com?

1. It offers competitive prices on millions of product and favourite brands so customers can remove unwanted search result by price so customer finds products that fit in customer budget.
2. 24/7 customer service so customers can get the answer of their query 
3. Track Customer Shipment to get notification about customer shipment
4. Amazon Mobile App is available for International Shopping
5. Amazon.com shop in over 60 currencies so customers can pay in their local currency with an eligible American Express, Master Card Visa credit and debit card.
6. customer can turn on the notification on international offer and new app related
7. Using favourite rewards point to shop at amazon.com(reward point is earned from purchasing a variety of product)
8. shipping to over 100 countries
9. estimated import fees
10. secure payment
11. Discount on overstock

How to earn reward Point?

• visit amazon.com
• place your order
• Proceed to checkout through your Shopping Cart or proceed to checkout.
• Select your Amazon Rewards Visa Signature Card for payment or purchase
• Choose the number of reward points you wish to use.
• Select Continue. 
• every time when you place your order you get reward point  and redeem your Amazon reward point for cash back or shop

How to return an order you placed?

•  Amazon offers a return for most items within 30 days of receipt of delivery.
• For the return follow the following process:-
• click on order on the bar
• select return or replace the item
• when you return the product you have to return the label if you don't  have a label then email the label and print the label
• provide details or information for the return
• you can request for return or replacement
• choose the return method
• click on submit

Note:-you have to replace on the date display below submit button and you can see the progress of return

Supply Chain Management Of Amazon

Why Amazon.com is successful?

• safe and secure
• wide range of product
• save customer time and money through the internet
• customer experience
• Amazon's  forty percentage profit is come from selling in Amazon